Frequently Asked Questions

Personalized natural skincare does wonders to your skin as each product is personalized specifically just for you. We’re basically trying to find your skincare soulmate – although we haven’t found a way to get your mom to stop asking about your boyfriend. ksahai skin care uses data science and human expertise to create an effective face serum that resonates with your needs and goals to relax inside and radiate outside. (

A simple but effective routine is best. After all, the best routine is the one you will actually do. Your personalized natural face serum can be used as a cleanser and a moisturizer. Get the same results as the 12 step process without spending a crazy amount of time and money. We do recommend you add a SPF cream in the morning.

Yes, we’re here to make sure that your skin gets exactly what it needs, and sometimes she can be really needy! Whether your formula is too strong, too weak, or just not targeting the right problems, we can help. Email helo@ksahai.com to let us know what’s wrong. We’ll may ask for selfies, confirm your skin quiz answers, share personal advice, and tweak your formulas as needed.

All of the oils used in our blends are sourced from world-class artisan distillers and GC-MS tested to ensure the utmost purity and effectiveness. To find out where each specific oil comes from, check out our Oil Guide here.

OK, here we go… GC-MS stands for Gas Chromatography-Mass Spectrometry (we know, it’s a mouthful). This test identifies the active components in each oil and the quantities of each component. It will also reveal if there are any adulterations. AKA, it guarantees that our oils are legit. Adulterated oils will not offer optimal therapeutic effects and may cause allergies, headaches and chemical sensitivities, so we won’t use them in our blends.

Dedication and patience are absolutely essential, especially when treating acne and the signs of aging. Most users notice improvements within 2 to 6 weeks, but the transformation can take time. If you still haven’t seen results or aren’t satisfied with your progress after 8 weeks, AKA one season of Westworld, please contact us at hello@ksahai.com. We will ask for skin selfies, discuss your skin quiz results, review your progress, and offer free formula tweaks to get the results you want.

Your skin is as unique as you are and no one will have the exact same color, barrier function, texture aka skin as you. It’s kind of like a fingerprint, but don’t worry – we won’t tell anyone about your skincare crimes. We’ve totally forgotten about the time you fell asleep in foundation and lashes. Get to know more about your skin and what works best for it by taking our Skin Quiz.

As skinamilist, we believe that your facial serum is the only step you need; however, if you’re feeling extra, as we all can from time to time, and you want to incorporate it with other products, it should be applied as the last step in your skin care routine at night, and right before SPF in the morning. .

Whether you’re newly pregnant, exercising more (or exercising less, we don’t judge!), or moving to a new city, ksahai skincare will grow and change with you. Email us at hello@ksahai.com to update your skin quiz results, share the news, and get free formula tweaks as needed.

Of course! They are our favorite travel accessory (especially De-Stress, Breathe, and Sleep). All our blends meet TSA requirements and come in secure packaging, so they won’t break in your luggage.

The roller-balls are locked into place to prevent leaking, but sometimes the locking process works too well! Not to worry! You just need to vigorously rub the ball against your thumb a few times and it will release. As we say around the office you have to put your green thumb to work.

Please do! Some blends don’t make sense in combination (Focus and Sleep). However, we encourage you to have fun and layer the blends freely, customizing the combination for your individual needs.

Depends on how often you use it. We recommend using a blend 3-5 times a day on a daily basis. At that rate, one rollerball will last for about 2-3 months. After opening any of our oils, we recommend only keeping it for 12 months for maximum potency.

Technically, you could apply them anywhere that’s safe but before you go too wild applying them to your knees, there are places that work better. Be sure to take a nice deep inhale to get those aromatic scent molecules flowing to the brain! There are four spots I recommend using the roll-on: Bottom of the Feet Behind the ears On the Temples On the Wrists Breathe - you can apply it to the chest and it is especially great when you have congestion, cough or any respiratory issues. Muscle Ease you can rub anywhere you have pain.

Nope. While a little competition can be a healthy thing sometimes, it won’t happen here. Our blends are free from synthetics and fillers. The natural aromatic molecules dissipate quickly and start working immediately; the scent of a blend will not linger or compete with your perfume.

The essential oils in our blends are gentle enough to use during pregnancy, especially if experiencing morning sickness or sleep issues. We dilute our pure essential oils to a safe concentration to be effective without being overwhelming. Due to their stimulating effects, we suggest avoiding rosemary and peppermint during the first trimester.

While we love the scents of our blends, we don’t refer to them as “fragrances”. Perfumes have alcohol in them to allow the scent to linger on the skin. Our blends are alcohol-free because we want them to actually absorb into the skin and start healing immediately.

Yes! We don’t want the little ones to miss out. We recommend our blends roller ball blends for ages 5 and older.

We love hearing about your ksahai experience and are so happy you want to share it with others! Please email us at hello@ksahai.com or here here.

Returns are easy! We believe in the saying that if you love someone, you should let them go…or let them let go of products that don’t work for them and give them products that do. We forget how it goes. Our standard return policy allows you 30 days to return and receive a full refund. If it is a custom product, we will do a one time reformulation. Please note that we do not refund shipping costs unless the wrong products were sent, and we cannot issue refunds or store credit past 30 days. All returns should be shipped to the following address: ksahai, LLC 4260 NW 1st Ave Suite 53 Boca Raton FL 33431. Please be sure to include your order number with your return so we can ensure you get your refund/credit as soon as possible! We really appreciate any and all feedback and want to hear from you. Please email our team at hello@ksahai.com, and our passionate team will make every effort to ensure your satisfaction!

You bet, and we encourage you to do so! Our oils come from the earth, so it’s important for us to show our gratitude to our muse, Mother Nature.

No worries! Just email us at hello@ksahai.com, and one of our great customer service team members will be happy to help you.